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Customer Success Specialist - Burlington, VT

Description

QGenda is a fast-growing Atlanta-based healthcare software company, with an amazing corporate culture, where we strive to be the best place to be a customer. Our software is used by thousands of hospital departments around the world to automatically generate the most optimized physician work schedules to accommodate complex business rules and accurately schedule the appropriate medical provider based on their skill level, specialty, availability, and preferences.

Hiring for our Burlington, VT office, our Customer Success Specialist will be part of our larger Atlanta-based Customer Success team, and provide technical and consultative support to our legacy OpenTempo clients within the OpenTempo application (a QGenda solution). The perfect candidate will be detail-oriented, possess excellent listening skills, and enjoy actively engaging with our customers daily.

Requirements

  • Fluent in English, US Citizen or Permanent Resident, & Excellent communication skills
  • Detail oriented
  • Excellent oral & written communication skills
  • Professional attitude
  • Must be a “self-starter”
  • An upbeat & patient personality
  • Enjoys analytical problem solving and working with people
  • Associates Degree or equivalent industry experience Required

*Note: Computer programming skills are NOT required

Compensation

  • Competitive Salary
  • Bonus Eligible
  • 401k Employer Match

Great Benefits & Culture

  • Full Health and Dental (QGenda pays 100% of the individual premiums)
  • Cell phone expense reimbursement
  • Short-term disability
  • Employee-centric work culture
  • Work remotely when needed
  • 3 "Flex Hours" per week
  • Relaxed vacation policy
  • Company outings
  • Weekly catered lunches
  • Monthly on-site car washes
  • Costco membership
  • Casual dress
  • Opportunity to be part of a fast-growing software company with hundreds of customers and thousands of users around the world.

This position is based in our Burlington, VT office. We offer competitive salaries, ridiculously good benefits, and an extremely fun environment.

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