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Customer Success Specialist - Sparks Glencoe, MD

Description

QGenda is a fast-growing Atlanta-based healthcare software company, with an amazing corporate culture, where we strive to be the best place to be a customer. Our software is used by thousands of hospital departments around the world to automatically generate the most optimized physician work schedules to accommodate complex business rules and accurately schedule the appropriate medical provider based on their skill level, specialty, availability, and preferences.

Our Customer Success Specialist will assist our Customer Success team by configuring set schedules in our QGenda application. The perfect candidate must be very detail oriented to ensure accurate transfer of information involved in scheduling.

Responsibilities

  • Full Time Tangier Phone Support 9-6 M-F
  • Monitor Tangier support emails
  • CSS work for Tangier support team
  • CSS work for QGenda

Requirements

  • Fluent in English, US Citizen, & Excellent communication skills
  • Associates Degree Required
  • Detail oriented
  • Good oral & written communication skills
  • Professional attitude
  • Must be a “self-starter”
  • An upbeat & patient personality
  • Enjoys analytical problem solving
  • *Note: Computer programming skills are NOT required
  • Compensation
  • Competitive Salary
  • Bonus Eligible
  • 401k Employer Match

Great Benefits & Culture

  • Full Health and Dental (QGenda pays 100% of the individual premiums)
  • Cell phone expense reimbursement
  • Short-term disability
  • Employee-centric work culture
  • Work remotely when needed
  • 3 "Flex Hours" per week
  • Relaxed vacation policy
  • Company outings
  • Weekly catered lunches
  • Monthly on-site car washes
  • Costco membership
  • Casual dress
  • Opportunity to be part of a fast-growing software company with hundreds of customers and thousands of users around the world.

This position is based in Sparks Glencoe, MD. We offer competitive salaries, ridiculously good benefits, and an extremely fun environment.

Follow us on Instagram for a peek inside our great company culture! (Instagram: @QGendaLife)

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