Customer Success Specialist - Time and Compensation Modules

Atlanta, GA
Full Time
Customer Experience
Entry Level

Position type:  Full time 

Reports to: Supervisor/Manager, TTCM

FLSA Status: Non-Exempt


Summary / Objective:

As a Customer Success Specialist, you will provide an exceptional support experience for QGenda’s customers by delivering our industry-leading best practices. You will work closely with members from across the greater Customer Success organization to provide creative solutions to support requests and project-based assignments involving the QGenda application, aligning to our unified targeted business outcome.



  • Maintains a professional and positive attitude in all customer and company interactions, both internal and external.
  • Collaborates with members of the CS organization, when necessary, to complete project based assignments within defined time frames and/or meeting identified deadlines.
  • Provides meaningful feedback on current customer companies to other members of the CS Organization, including, but not limited to: Implementation Consultants, CS Consultants, CSXs, and PMs.
  • Sets and manages appropriate expectations around resolution and response times.
  • Delivers high customer satisfaction and low customer effort by providing solutions to issues in a timely fashion, escalating to senior team members as necessary. 
  • Assists other team members in new customer implementation project work during peak workload volumes.
  • Assists in entering pay rules from external documentation into our QGenda application.
  • Assists in validating customer payroll calculations.
  • Completes work with a high degree of accuracy and performs through self-checking of work prior to communicating completion to ensure a high degree of accuracy.
  • Ability to juggle multiple projects with competing deadlines, ensuring that expectations with different parties are properly set and communicated.
  • Leads interactions with customers, either individually or as part of a group/team conversation, such as customer-facing projects and/or training efforts.
  • Holds a high degree of understanding of functional knowledge within the QGenda solution.
  • Ensures timely and accurate tracking of time, cases, projects, contacts, and accounts within designated systems, following QGenda best practices.
  • Completes other duties as directed by a member of QGenda management/leadership.


Knowledge, Skills, and Abilities:

  • Highly collaborative across the CS organization
  • Excellent case management and time management skills
  • Ability to follow protocols and policies as defined by QGenda and CS Leadership
  • Detail oriented; Ability to complete assignments and maintain communication with a high degree of accuracy and timeliness
  • Demonstrates strong written and verbal communication skills
  • Understanding of tasks, deliverables and requirements with regard to project assignments, cases, and workload



  • Associates / Bachelor’s degree preferred
  • 0-2 years of experience in technical support or other related fields.

Applicants must be currently authorized to work in the United States on a full-time basis.


Apply for this position

Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 5/31/2023
Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date