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Credentialing Customer Success Specialist

Summary / Objective:  

A Customer Success Specialist provides exceptional support experiences for our customers, accomplished by delivering our industry-leading best practices, and working closely with members from across the greater CS organization, to provide creative solutions of support requests and project-based assignments involving the QGenda Credentialing application, aligning to our unified targeted business outcome.

 

Key Responsibilities: 

  • Develop a deep understanding of the QGenda Credentialing platform and our value proposition so that you can communicate effectively with customers. 
  • Help onboard and implement new customers into the QGenda Credentialing platform. 
  • Interact directly with customers to obtain provider data and migrate from existing platform to the QGenda Credentialing platform
  • Ensure that data migration is done efficiently with total accuracy
  • Provide updates to new customers on the implementation process on a weekly basis
  • Assist in training new customers on how to use the QGenda Credentialing platform
  • Respond to customer questions and requests for how to use the QGenda Credentialing platform. 
  • Communicates to colleagues, direct supervisor, and other leadership within expected, reasonable time frames

 

Knowledge, Skills and Abilities:

  • Strong commitment to ensuring customers’ business objectives are achieved.
  • Strong accountability and ownership - holding self and others on the team accountable to meet commitments and deadlines.
  • Maintains a professional and positive attitude in all customer and company interactions, both internal and external
  • Ability to manage time effectively, prioritize customer needs, evaluate issues that have the largest impact on customer satisfaction and retention.
  • Ability to work in a team-based collaborative environment.
  • Excellent communication, presentation, and meeting facilitation skills.
  • Experience in communicating with clients 
  • Experience with Excel and Google Workspace (GMail, Docs, Sheets, etc.)
  • Previous experience with provider credentialing a strong plus

 

Education / Professional Certifications or Licenses Required:

  • 2 + years of experience working for a SaaS company in a customer success role.
  • A Bachelors Degree from an accredited college or university

Awards:

  • 2021 - Top 100 Software Companies (The Software Report)
  • 2021 - Best in KLAS
  • 2021 - GA Fast 40
  • 2020 - Deloitte Technology Fast 500
  • 2020 - AJC Best Places to Work
  • 2020 - Top 25 Software Sales Executives
  • 2020 - Atlanta CFO of the Year
  • 2019 - AJC Best Places to Work
  • 2018 - EY Entrepreneur of the Year
  • 2018 - Deloitte Technology Fast 500
  • 2018 - Glassdoor Top 50 CEO

Compensation & Perks:

  • Competitive Salary
  • Bonus Eligible
  • 401k Employer Match

Great Benefits & Culture:

  • Full Health and Dental (QGenda pays 100% of the individual premiums)
  • Employee-centric work culture
  • 3 "Flex Hours" per week
  • Relaxed vacation policy
  • Company outings
  • Costco membership
  • Casual dress
  • Opportunity to be part of a fast growing software company with hundreds of customers and thousands of users around the world.

Applicants must be currently authorized to work in the United States on a full-time basis.

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