Project Manager

  • Atlanta, GA
  • Full Time
  • Customer Success
  • Mid Level

Project Manager                             


Position type: Full time 

Reports to: Manager, CS

FLSA Status: Exempt


Summary / Objective:

The Project Manager manages the direction, coordination and control of assigned projects and resources while ensuring alignment with the strategy, commitments and goals of the customer and QGenda teams. A project manager is expected to work closely with teams across QGenda and proactively engage the appropriate resources at the right time.



  • Adheres to all company policies, QGenda workflows, and time-entry requirements.
  • Consistently manages Salesforce and QGenda platforms. This includes maintaining accounts, contacts, TaskRay Projects, and cases in Salesforce, and maintaining Staff Internal Fields in QGenda.
  • Communicates to colleagues, direct supervisor, and other leadership within expected, reasonable time frames.
  • Maintains a professional and positive attitude in all customer and company interactions, both internal and external.
  • Collaboratively develop and maintain the right documentation to effectively initiate project plans, project status, individual tasks and milestones, completion estimates, and resource allocations.
  • Determines resource needs and works with functional managers to staff appropriately (Resource Management, could include CSC, TTCM, integrations).
  • Leads and manages all aspects of new, existing and integration customer related projects from contract signing through defined point after go-live.
  • Serves as implementation resource, self assigned, and point of escalation for project team using QGenda Project Management best practices.
  • Responsible for onboarding of any new CSCs added to the project team during implementation (review any unique elements of the implementation process, standardizations, integrations, etc.).
  • Creates and manages detailed project plan, logs, and timelines for each phase and which groups fall into each phase to ensure project remains on time.
  • Motivates internal and external teams to meet or exceed goals and objectives.
  • Completes CS tasks in a timely manner to ensure customer stability. This includes CSX updates, internal projects, leadership requests, etc.
  • Continually identifies customer needs and goals and creates processes to deliver the desired outcome based on the customer's capabilities and available product functionality.
  • Capitalizes on upsell opportunities (TTCM, Insights, Room Management, Expansion, additional add-ons) if available and beneficial for the customer.
  • Works with CSX and CSCs during enterprise implementation during a wave post-launch to identify opportunities for improvement to ensure the continued successful implementation of the enterprise.
  • Completes other duties as directed by a member of QGenda management/leadership.


Knowledge, Skills, and Abilities:

  • Strong critical thinking and problem solving skills
  • Demonstrates excellent written and verbal communication
  • Excellent collaboration skills; works well under the direction of others and collaborates well with peers
  • Demonstrated experience in managing strategic accounts across multispecialties
  • Ability to facilitate status report meetings with executives and escalating risk as needed
  • Ability to effectively lead a complex implementation from sales to cs handoff to go-live



  • Bachelors degree required
  • 2-4 years experience leading customer facing projects working with executive leadership
  • Demonstrated experience in healthcare and implementation
  • Experience in SaaS implementations across complex enterprises
  • Able to achieve PMI-PMP certification within the first 6 months of employment



  • 2021 - Top 100 Software Companies (The Software Report)
  • 2021 - Best in KLAS
  • 2021 - GA Fast 40
  • 2020 - Deloitte Technology Fast 500
  • 2020 - AJC Best Places to Work
  • 2020 - Top 25 Software Sales Executives
  • 2020 - Atlanta CFO of the Year
  • 2019 - AJC Best Places to Work
  • 2018 - EY Entrepreneur of the Year
  • 2018 - Deloitte Technology Fast 500
  • 2018 - Glassdoor Top 50 CEO

Compensation & Perks:

  • Competitive Salary
  • Bonus Eligible
  • 401k Employer Match

Great Benefits & Culture:

  • Full Health and Dental (QGenda pays 100% of the individual premiums)
  • Employee-centric work culture
  • 3 "Flex Hours" per week
  • Relaxed vacation policy
  • Company outings
  • Costco membership
  • Casual dress
  • Opportunity to be part of a fast growing software company with hundreds of customers and thousands of users around the world.

Applicants must be currently authorized to work in the United States on a full-time basis.

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