Position type: Full time
Reports to: Manager/Director, Customer Success
FLSA Status: Exempt
Summary / Objective: A Customer Success Executive provides exceptional program management to high value customers at QGenda by driving the adoption of QGenda product features and functionality in order to make the customer stickier and reduce the risk of churn. By working with super users and executive sponsors established by the customer, the CSX will ensure the product is meeting the needs of the enterprise as well as expand the value of QGenda within the organization. Customer Success Executives will leverage best practices, customer experiences, and technical QGenda knowledge when leading post go live projects. The CSX also develops and maintains relationships with key stakeholders as a trusted advisor, opening the door for additional system-wide opportunities.
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